Community Guidelines

Last updated: November 2, 2026

Please read these community guidelines carefully before using Our Service.

Welcome to the Shukur L.I.V.E Community!

At Shukur L.I.V.E, we believe in fostering a respectful and enriching environment where members can engage in meaningful discussions and interactions. To ensure that our community remains a beacon of professionalism and inclusivity, we've outlined our guiding principles and established rules, which serve as the cornerstone of our collective journey.‍

Who can join: Shukur L.I.V.E. is exclusively available to eligible members aged 18 years or older. Access is subject to successful completion of the applicable banking onboarding and compliance approval requirements through our Banking Partner, ruya. These eligibility requirements apply to every member, including community creators and administrators, and cannot be waived by parents, employers or community administrators.

Scope: These Guidelines apply to every Shukur L.I.V.E. space and relevant communication feature, including open, restricted, invitation-only, private and hidden member-created communities, as well as posts, comments and replies. Private or hidden status affects visibility, not compliance with these Guidelines.

Community Principles:

1. Respectful Conduct: Uphold the values of dignity and mutual respect in all interactions. Treat all members of the community with respect and courtesy. We do not tolerate any form of harassment, bullying, hate speech, or discrimination based on race, ethnicity, gender, religion, sexual orientation, disability, or any other protected characteristic.

Our expectation is simple: respect every member. Disagreement is welcome; personal abuse is not. Serious or repeated harassment, intimidation, bullying, targeted insults, discriminatory language, threats or retaliation may result in immediate restrictions or removal from Shukur L.I.V.E., subject to appropriate review.

2. Civil Discourse: Engage in discussions and debates focusing on the merits of ideas rather than personal attacks. Foster an atmosphere conducive to intellectual exchange and constructive dialogue, even in disagreement. We do not tolerate any personal attacks, insults, or inflammatory language.

3. Relevance and Focus: Keep discussions relevant to the community's theme or purpose. Strive to contribute meaningfully to ongoing conversations. Avoid posting content or comments that are unrelated or off-topic.

4. Authenticity and Transparency: Use real identities and provide accurate information about yourself. Do not create fake accounts or impersonate others.

5. Privacy and Safety: Respect the privacy of other community members. Do not share personal information without consent. Report any harassment, threats, or inappropriate behaviour to the moderators.

Do not disclose or threaten to disclose identification documents, banking details, addresses, phone numbers, private messages, photographs or other personal information about another person without an appropriate legal basis and necessary permission. Do not screen-capture, circulate or republish content from a private or hidden community to harass, shame or expose its members.

6. Content Standards: Only share appropriate, relevant, and accurate content in compliance with our platform's guidelines. Do not post spam, misleading information, or content that infringes copyright or intellectual property rights.

7. Adherence to Moderation: Respect the decisions of moderators and abide by their instructions. Do not engage in behaviour that disrupts the community or violates established rules and guidelines.

Do not evade member blocks, recreate removed communities to continue prohibited conduct, organise harassment in another group, or retaliate against a reporter or moderator acting in good faith.

8. Active Engagement: Participate actively in the community by contributing meaningful content, engaging in discussions, and supporting other members. Help foster a welcoming and inclusive environment for everyone.

9. Feedback and Improvement: Provide constructive feedback and suggestions to help improve the community. Respectfully communicate any concerns or grievances to the moderators or administrators.

10. Compliance with Legal Standards: Ensure that all content and interactions comply with relevant laws and regulations, including those related to privacy, defamation, and intellectual property.

Community Rules

Rules about respect within the community:

1. Harassment Prevention: Treat everyone with respect. This means no bullying, sexual harassment, or making plans to harass others.

2. No Threats: Don't threaten anyone directly or indirectly.

3. Privacy Protection: Don't share anyone's personal info without their permission.

4. No Hate Speech: Don't say things that promote hatred or violence against others.

5. No Extremism: Don't support or promote violent extremism.

6. No Abuse or Exploitation: Don't share or seek out content that involves any kind of abuse and/or exploitation.

7. Safety First: Don't engage in risky behaviour online or offline.

8. No Sexual Solicitation: Don't ask for or share sexual content with anyone in the community.

9. No Suicide or Self-Harm Content: Don't post anything that encourages self-harm.

10. No Gore or Violence: Don't share graphic or violent content to shock others.

Rules about behaving as part of the community:

1. No unauthorised promotions, giveaways or selling: Members must not run unapproved advertising, sales, raffles, competitions, prize draws, fundraising or commercial solicitation in Shukur L.I.V.E. Official Shukur Rewards programmes and promotions expressly authorised by Shukur may be operated under their separate published rules. Members must not imply that a private promotion is sponsored by Shukur.

2. No Spam: Don't send unwanted messages or use bots to do it.

3. No Self-Bots: Each account should be controlled by a real person, not a bot.

4. No Fake Engagement: Don't fake community member numbers or engagement.

5. No Misinformation: Don't spread false information that could cause harm.

6. No Deception: Don't pretend to be someone else or deceive others.

7. No Evading Moderation Actions: Don't evade, try to bribe, or try any actions to be exempt from appropriate and ruled moderation actions.

8. No Hacking: Don't try to hack accounts, networks, or systems.

9. No Scams: Don't try to trick people into giving you money.

10. No Fraud: Don't cheat or deceive others for profit.

11. No False Reports: Don't make untrue reports to community support.

This rule concerns knowingly dishonest or malicious reports. Members should not hesitate to raise a safety concern in good faith, even if a report is later found not to establish a breach.

Rules about complying with laws outside of the community:

1. Respect Intellectual Property: Don't share things that don't belong to you. Share only photos that you have personally taken or have explicit permission to share.

2. No Discussions, Encouragements, Solicitations, Coordinations, or Activities related to violence and criminal behaviour:

  • No Discussions about Terrorism, Crime, Hate Groups, or Dangerous Goods.
  • No Dangerous Goods or sale thereof.
  • No Illegal Gambling.
  • No Illegal Activities.
  • No Harm to People, Animals, or Property.
  • Other related topics and activities are not allowed.

3. Remember to comply with the UAE’s standards of media content, whether directly addressed here or not: Media regulation | The Official Portal of the UAE Government

Member-Created Communities: Public, Private and Hidden

Members who are permitted to create or administer a community must comply with these Guidelines and encourage respectful participation. Community settings do not allow administrators to override Shukur policies. Community administrators must not intentionally facilitate abusive, unlawful or harmful conduct, conceal credible safety concerns, or admit users who do not meet applicable eligibility requirements.

Shukur retains platform-level moderation and enforcement rights across every community type, including private and hidden communities. When appropriate and legally permitted, Shukur may review content, membership activity or reports using available moderation tools, remove content, restrict functionality, suspend or close a community, or remove an administrator or participant. A private or hidden community is not exempt from review or enforcement.

Reporting, Review and Ongoing Moderation

If you encounter harassment, threats, abuse, discriminatory content, unlawful activity or another serious concern, report it without undue delay using the app reporting function or support@shukur.com. Please provide enough context to allow appropriate assessment and avoid confronting or retaliating against the person you report. If there is an immediate threat to personal safety, contact the appropriate emergency services.

Shukur may use a combination of ongoing technical checks, content filters, member reports and human review to identify and respond to concerns. This includes investigations relating to open, private and hidden communities where the necessary tools and lawful basis are available. Shukur does not guarantee that every message or post is monitored continuously or reviewed in real time.

We will assess reports promptly and proportionately, prioritising credible threats, exploitation, privacy breaches, fraud and other serious concerns. Depending on the circumstances, we may remove the content, warn the member, restrict contact, suspend community privileges, suspend a community, remove a person from Shukur L.I.V.E. or permanently withdraw community access. For serious cases, access may be restricted immediately pending investigation. Where required or permitted by applicable law, relevant information may be referred to competent authorities.

A decision to remove someone from Shukur L.I.V.E. does not automatically close a regulated banking account. Banking-account restrictions, suspensions and closures remain subject to the Banking Partner's terms, compliance decisions and applicable law.

Good-Faith Reporting and Review

Good-faith reports are encouraged. Knowingly false reports, threats against reporters, attempts to interfere with investigations, or repeat attempts to bypass restrictions are prohibited. Members who believe a moderation decision was made in error may contact support@shukur.com to request a review. Review may not be available for every action and will be handled in accordance with applicable law and operational policies.

User Adherence

By adhering to these rules and expectations, members can help create a positive and thriving social media community where everyone feels safe, respected, and valued.

Membership is a privilege subject to these Guidelines and the Shukur Terms & Conditions. We expect every member, including community creators and administrators, to act respectfully, cooperate with lawful moderation requests and help keep communities safe. Repeated or serious violations can result in removal without prior warning where proportionate to the risk.

Message to Community Members

If you are unsure whether an activity is permitted, check the rules or contact Shukur support before posting. Respect is a condition of participation. We will take proportionate action against conduct that threatens the safety, privacy or dignity of other members.

Contact Us

If you have any questions about these Community Guidelines, You can contact us: